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Activation and Configuration Questions

How do I activate Euclid?

What if I do not have Wi-Fi provided by one of Euclid's partners, or any wi-fi at all?

How many Euclid Sensors do I need?

What is the minimum size requirement to use Euclid?

How do I get a login to the dashboard after activation?

How long does it take before I can see data populate the dashboard? How do I know if data is being collected?

If I purchase a Sensor, will I need to buy my own power adapter? 

 

 

I have a question that isn't answered here.

 

How do I activate Euclid?

Configuration and activation instructions can be found here.

Aerohive

Aruba

Cisco

Meraki

Sensors

Xirrus

 

What if I do not have Wi-Fi provided by one of Euclid's partners, or any Wi-Fi at all?

Euclid can still offer our unique analytics solution via one of our own sensors. Please contact support and make a request to have our sensors shipped to you. Additionally, installation instructions can be found here: https://support.euclidanalytics.com/hc/en-us/articles/201250366-Activation-Quick-Steps.

 

How many Euclid sensors do I need?

Euclid recommends at minimum one sensor per 5,000 square feet.

 

What is the minimum size requirement to use Euclid?

Euclid works best in locations of 800-1,000 square feet or more.

 

How do I get a login to the dashboard after activation?

During the final step of activation you will be directed to submit contact information to setup a login to the dashboard. If you would like to add additional logins or remove a user, please contact support with the email address and name of the user and Euclid will send a signup link or remove their access.

 

How long does it take before I can see data populate the dashboard? How do I know if data is being collected?

Data will begin posting to the dashboard 24 hours after activation. You will be able to see a cumulative, real-time count of raw devices seen by Euclid throughout the day. If no data is seen within 48 hours, please file a support ticket and to receive further troubleshooting assistance.

 

If I purchase a Sensor, will I need to buy my own power adapter?

Each Sensor comes with an appropriate adapter, there is no need to purchase a separate one.

 

 

What do I do if my question/issue is not answered anywhere on the knowledge base?

Please file a support ticket and a representative will respond to you shortly.

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