BT Wi-Fi Insight FAQs Portal
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Usage and Maintenance Questions

Contents:

How do I change my password?
I am unable to login to my account. How can I reset my password?
How do I add another location to my dashboard?
How do I add a new user?
How do I add or update zones at my location(s)?

 

How do I change my password?

Users can change passwords by clicking on “change password” under the dropdown menu in the top-righthand corner of the dashboard and following the instructions.

 

I am unable to login to my account. How can I reset my password?

If you cannot remember your password please click the "I forgot my password" link on the dashboard login page. Your company's admin user can also generate an email with a link to reset your password.

 

How do I add another location to my dashboard?

If you would like to expand your BT Wi-FI Insight activation to additional locations across your business, please contact your Business Manager or Sales Manager and follow the same activation instructions used to activate your initial location(s). In your request, please provide the location name, address, AP MAC addresses, and location hierarchy and zoning classifications (if applicable).

 

How do I add a new user?

A new user account can be added in the admin portal (only available to company administrator). If you are an administrator, navigate to the admin portal in the top-righthand corner of the dashboard, select "add new user" and follow the instructions. If you are not an administrator, please contact your internal admin (contact information can also be found in the admin portal).

 

How do I add or update zones at my location(s)?

To change the configuration of zones, please contact your Business Manager or Sales Manager with your request.

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